If you are concerned about finding cost-effective and efficient solutions for telecommunication for your business, it may be time to consider Voice over Internet Protocol – VoIP – telephone systems. While there are conflicting reports about VoIP and what it offers, the fact is, it offers a wide array of benefits. Keep reading to learn about some of the top benefits offered by VoIP phone systems.
Low Cost Per Call
Just as the name implies, VoIP phone systems use internet protocol to make calls. Rather than using traditional phone lines, all data is transformed into packets and then sent over your IP network.
There are three options when it comes to your business IP network:
- A direct IP connection to the business’s phone service provider
- The internet connection used at your business
- A combination of both
The most important part of the IP connection is the guaranteed quality of service – QoS – from the service provider’s network to your office’s network. It is important to note that if you are using the internet to connect to your phone service provider, QoS isn’t offered.
If you place a call through traditional phone lines, it means the line is taken up by the two people using it to communicate. Because there are a limited number of lines that can be installed, the calls placed on a landline – especially long-distance calls – are expensive. However, when you use the internet to relay call data, you can circumvent this issue, making long-distance and domestic calls more affordable.
If you have an “on-the-go” business, VoIP services are a huge benefit because they can follow you wherever you go. With a traditional phone system, lines that run to businesses or homes are given their own number. Movement that occurs requires remembering the proper codes or keys to dial on the phone. Quite a bit of time is wasted having to contact phone companies to transfer phone numbers and services to a new location.
However, with VoIP this is all eliminated. There are no physical limitations in place. You have the freedom and ability to move as your business demands, with no additional stress.
Huge Array of Features
With a VoIP phone system, you can multi-task using the mot tech-savvy devices available. This ensures high levels of productivity.
For example, if you have been put on hold for some reason, you can use the other features and tools provided by VoIP. For example, you can strategize the approach you want to use for any calls you have missed by reading voicemail-to-text transcriptions that are sent to you via email. You can also forward voicemail and messages with ease. If you get an important voicemail, you can forward it to three additional people with just a click of your mouse.
These features and many others are currently available with VoIP phone systems. Also, since the service goes with you, they can be added or taken away easily. This means your VoIP phone system will grow with your business.
Does VoIP Meet Your Business Needs?
As you can see, VoIP offers an array of amazing services and features. If you believe it is the right option for your business, contact us. We can help ensure your business needs are met for an affordable price.