The Customer Connection: Signs It’s Time to Invest in a VoIP System

Around 32% of American businesses use VoIP systems. These cloud-based phone systems are a great investment for multiple reasons. Not only will you be able to save money with a new VoIP system, but you can also expand your communication possibilities and bandwidth with the press of a button. For years, business owners had to settle for outdated traditional phone systems that barely worked. 

As VoIP technology has expanded, businesses of all sizes have access to these systems. Rather than running your business with outdated tools, it is time to embrace the future of phone communication. Here are signs you will probably notice when it is time to invest in a VoIP system. 

Constant Complaints From Your Team

One of the main jobs you have as a business owner is keeping your employees happy and engaged. Not only will this require good communication between members of management and other team members, it will also require the use of top-notch technology. If your traditional phone system is always creating headaches for you and members of your team, it is time to rethink your approach to communicating with customers. 

Traditional phone systems require lots of maintenance and are generally unreliable. Instead of losing valued team members due to the presence of outdated tools, it is time to invest in a VoIP system. Allowing VoIP professionals to help you choose and implement a new communication system is a wise move. Without the guidance provided by these professionals, you run the risk of buying the wrong system for your business. 

Your Existing Phone System Lacks Flexibility

If you are just starting to gain steam with a new business venture, you need all of the flexibility you can get. Business owners on the verge of growth will need to get out of the office and talk to consumers. If you have a traditional phone system in place, you may feel tied to it. Instead of avoiding sales calls due to a lack of flexibility, you need to consider the benefits of a VoIP system. 

Most VoIP systems provide call-forwarding features. With this feature, you can forward any calls coming to your business number to your cell phone. Being able to answer calls on the go helps you perform sales calls and get face to face with potential customers. 

It’s Time to Scale Your Phone System

Going from the owner of a startup to the owner of a successful business can be difficult. Eventually, the hard work you put in will start to pay off. However, if you experience substantial growth with a traditional phone system in place, it can be difficult to stay connected to customers. Attempting to scale a traditional phone system is a disaster waiting to happen. This is why VoIP is an excellent option for growing businesses. 

Take Communication to the Next Level

As you can see, a VoIP system is a great investment. Contact Fonify if you are ready to take communication to the next level.