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The Customer Connection: Signs It’s Time to Invest in a VoIP System

Around 32% of American businesses use VoIP systems. These cloud-based phone systems are a great investment for multiple reasons. Not only will you be able to save money with a new VoIP system, but you can also expand your communication possibilities and bandwidth with the press of a button. For years, business owners had to …

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Phishing, Smishing, and Vishing Attacks – Protect Your Business

Phishing, Smishing, and Vishing Attacks – Protect Your Business

As scammers are cleverly aiming to manipulate businesses and employees into handing over sensitive data, smishing, phishing, and vishing attacks are expanding into new channels and growing even more sophisticated. What are these attacks, who is the target, what is the end goal? Organizations find themselves regularly asking these questions relating to how they can …

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Benefits of Hold Music

Benefits of Hold Music

You’ve probably experienced the on-hold music chill as a customer many days of your life. You probably offer your callers music as a business. Hold music provides clients with a connection between members of the customer service. With more than space, it fills the blanks. It may even be entertaining or insightful, depending on the theme. Here …

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